![]() ![]() do your best and we'll move the post if it helps you get responses. Even the Support who use remote access to my computer, cant fixed this problem. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. I still dunno how to install the Adobe online, so I find the offline one. In the future, to find the best place to post your message, use the list here, Hi, It´s already annoying enough that every time the CC desktop app needs to update it doesn´t let us do anything unless we update it - without an option to update later now the app simply won´t go pass 5 during the update, meaning I can´t install any new software. *see bottom of for info on unhidding folders NOTE: AppData (and its subfolders) is hidden with Windows default settings. ![]() ![]() To unhide see below*ī) Windows: C:\Users\\AppData\Local\Adobe\OOBE NOTE: \Users\\Library\ is hidden by default. Once the uninstallation completes, select Close. ![]() Double-click the Creative Cloud uninstaller from step 2 above. to check/confirm look for file changes in your oobe folder (esp, the opm.db file) where your credentials should be stored and not changed unless you explicitly change your adobe id and/or password.Ī) Mac OS: /Users//Library/Application Support/Adobe/OOBE Still having trouble If you still can't install your app, try using the uninstaller again to fully uninstall the Creative Cloud desktop app. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.Something on your computer is causing the problem removing/changing your stored credentials (eg, av, antimalware, cleaner), or you have a permissions issue storing your sign in credentials. It would be highly appreciated if someone could help me with the issue. 2.) pre-installation-Use a Linux Mint LiveCD to pre-format your drive into 3 partitions: a. Ive read the suggestion mentioned above but I do not have any CC product installing as this in the first one I try to install. 3: I have deleted Adobe creative cloud in C:> Program files (×86) > Adobe and also deleted OOBE in C:> Users > the user im using > Appdata > Local > Adopbe. Im trying to install Creative Cloud Installer for the first time but it stuck at 5. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.Ĥ. 2: I have deleted OOBE and adobe Application manager in C:> Program files (×86) > Common files > Adobe. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install themģ. Try to Create a new user account in Mac with Administrator Priviledges.Ģ. Im now on Lightroom Classic v11. The update process in Creative Cloud application then started and reached 91. After doing this, just restart Lightroom and it should work fine again This is the same way I got around the Photoshop popup. If that fails or isn't the exact error you see, uninstall, clean ( ) and reinstall.Ĭopy the disc contents to a desktop directory and install from that directory.ġ. In this case, the Photoshop was downloaded and installed successfully, as well as Creative Cloud desktop application. Mac os: USER>library>application support>adobe>OOB Mac os: HD>library>application support>adobe>caps This could be due to missing files."Ħ4 bit win OS: Program Files x86\Common Files\Adobe\OOBEģ2 bit win OS: Program Files \Common Files\Adobe\OOBE File not found." or "Installer failed to initialize. The solution: Go to Windows Task Manager (ctrl alt del) > Processes Tab > Show processes from all users (this button is on the bottom left) - now you should be able to see ALL of the Adobe software running so you can end them and proceed with your uninstalls. If they show the installer failed to initialize, start at the top and work your way down applying applicable fixes until your problem is resolved. Troubleshoot Adobe Creative Cloud install issues with log files Creative Cloud system requirements Fix errors installing Adobe apps Original Cloud installer stuck Administrate apps and services with the Creative Cloud. ![]()
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